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Terms of Service

The terms that govern your use of CLARIX.

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of CLARIX's website, products, and services (collectively, the "Services"). By creating an account, clicking "I agree," or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old (or the age of digital consent in your jurisdiction) to use the Services. By using CLARIX, you represent and warrant that you meet this requirement and that you are not barred from using the Services under any applicable law.

3. Your Account

To use most features, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized use of your account
  • Take responsibility for all activities that occur under your account

CLARIX is not liable for any loss or damage arising from your failure to comply with these obligations.

4. Subscriptions & Billing

4.1 Plans

CLARIX offers Free, Starter, Pro, and Business plans, plus a sales-led Enterprise tier. Paid plans are billed monthly or annually in advance. Pricing is listed on our Pricing page and may change with 30 days' notice for future billing cycles.

4.2 Free trials

Paid plans include a 14-day free trial. You will not be charged during the trial. If you do not cancel before the trial ends, you will be automatically charged the applicable subscription fee.

4.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle; we do not prorate refunds for partial months.

4.4 Taxes

Prices are exclusive of applicable taxes. You are responsible for paying all taxes associated with your subscription, except for taxes on CLARIX's net income.

5. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party right
  • Upload or process content that you do not have the legal right to use (e.g., recordings of conversations where consent was not obtained as required by law)
  • Reverse engineer, decompile, or attempt to extract the source code of the Services
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services to develop a competing product
  • Upload malware, viruses, or any other malicious code
  • Misuse the Ask CLARIX or Voice Mode features to generate harmful, deceptive, or illegal content

Recording consent: You are solely responsible for ensuring that you have obtained all legally required consents from meeting participants before recording. CLARIX is not responsible for any violation of recording laws or regulations. See our recording consent guide for how one-party and all-party consent states work.

6. Intellectual Property

The Services, including all underlying technology, software, designs, and content (excluding your content), are and will remain the exclusive property of CLARIX and its licensors. You may not copy, modify, distribute, sell, or create derivative works based on the Services except as expressly permitted by these Terms.

You retain all rights to your content. You grant CLARIX a worldwide, non-exclusive, royalty-free license to use, process, and display your content solely as necessary to provide the Services to you.

7. AI-Generated Content

CLARIX uses AI to generate transcripts, summaries, action items, and chat responses. AI-generated content may contain errors. You are responsible for reviewing AI output before relying on it for important decisions. CLARIX does not warrant the accuracy, completeness, or fitness for any particular purpose of AI-generated content.

Outputs are generated for your use. Subject to your compliance with these Terms, you may use AI-generated outputs in your business operations.

8. Termination

We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms. You may terminate your account at any time from your account settings.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination will do so (including but not limited to ownership, disclaimers, indemnity, and limitations of liability).

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CLARIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLARIX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES.

In no event will CLARIX's total liability for any claim arising out of or relating to the Services exceed the greater of (a) the amount you paid to CLARIX in the 12 months preceding the claim, or (b) USD $100.

11. Indemnification

You agree to defend, indemnify, and hold harmless CLARIX from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your content, or your violation of these Terms.

12. Governing Law & Dispute Resolution (Binding Arbitration)

12.1 Binding Arbitration: YOU AND CLARIX AGREE TO RESOLVE ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCLUSIVELY THROUGH BINDING, INDIVIDUAL ARBITRATION, RATHER THAN IN A COURT OF LAW, except that you or Clarix may assert claims in small claims court if the claims qualify. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

12.2 Class Action Waiver: YOU AND CLARIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Clarix agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

12.3 Venue & Governing Law: These Terms and any disputes are governed by the Federal Arbitration Act and the laws of the State of California, without regard to its conflict of law principles. For any dispute not subject to arbitration, the exclusive jurisdiction and venue will be the state and federal courts in San Francisco County, California.

13. Contact

Questions about these Terms? Reach us through the contact page.